21QT042 Develop the celebrant’s customer journey map 2 hours

$70.00

Having a successful celebrant business is about successful customer experience. The key to providing excellent customer service lies in the celebrant’s approach to engage, nurture, and convert enquiries into customers. Customer journey mapping is about visualising the customer’s journey in a way that helps the celebrant to put themself in the mind of the customer and experience their business as the customers experience it.


21QT042 Develop the celebrant’s customer journey map 2 hours